Privacy Policy

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name, email address, phone number, and mailing address
• Project details, property information, and design preferences
• Communication records and correspondence
• Payment and billing information
• Professional references and project history

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address, browser type, and operating system
• Pages visited, time spent on site, and referral sources
• Device information and screen resolution
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your information for the following purposes:

• Providing architectural design and consultation services
• Communicating about projects, appointments, and service updates
• Processing payments and managing billing
• Improving our website, services, and customer experience
• Marketing our services and sharing relevant architectural content
• Complying with legal obligations and industry regulations
• Protecting our business interests and preventing fraud

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Website hosting and maintenance
• Payment processing and accounting
• Email marketing and communication services
• Project management and collaboration tools
• Legal and professional consulting services

Project Collaborators

With your consent, we may share relevant project information with:

• Contractors, engineers, and other design professionals
• Municipal authorities and regulatory bodies
• Suppliers and vendors involved in your project

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes and government requests
• Protect our rights, property, and safety
• Enforce our terms of service and agreements
• Prevent fraud and protect against legal liability

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of sensitive data during transmission and storage
• Regular security assessments and updates
• Access controls and employee training
• Secure backup and disaster recovery procedures
• Compliance with Canadian privacy legislation (PIPEDA)

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide ongoing services and support
• Comply with professional and legal obligations
• Resolve disputes and enforce agreements
• Meet architectural industry standards for record keeping

Generally, we retain project-related information for a minimum of 10 years in accordance with professional architectural standards.

6. Your Rights and Choices

Under Canadian privacy law, you have the right to:

• Access your personal information in our possession
• Request correction of inaccurate or incomplete information
• Withdraw consent for certain uses of your information
• Request deletion of your information (subject to legal obligations)
• Opt-out of marketing communications
• File a complaint with privacy authorities

7. Cookies and Tracking

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Provide personalized content and advertisements
• Enable social media features and functionality

You can control cookie preferences through your browser settings, though some website features may not function properly if cookies are disabled.

8. Third-Party Links

Our website may contain links to third-party websites, including social media platforms, supplier websites, and industry resources. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

9. International Transfers

While we are based in Canada, some of our service providers may be located in other countries, including the United States. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy rights.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the "Last Updated" date.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: